When 69-year-old Aruna of Jabalpur, was diagnosed with cancer, the only doctor in the city advised her to consult a specialist in Mumbai or Delhi. She talked to doctors in the family, and the names she got were again in Delhi or Mumbai.
While the family was all supportive and concerned, there were obvious practical issues to be sorted out…which doctor to select, how do we take an appointment, can we get initial feedback, where will we stay, for how long, what about the rest of the family, etc.
Finally, they selected the doctor at a prominent hospital in Delhi, where she had close family, who were willing to host her for an extended period. This meant that home quality comfort and care was available to her. Also, some resources like a car and someone to accompany to visits, and some companionship was there. Though the family was closely related and capable, there was still a sense of obligation that Aruna and her husband felt. There were also some restraints that we have while staying in someone else’s house.
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Health care access has become a vexing problem all over the country. But the challenge of connecting patients with the right medicines, tests and procedures become even more complicated the farther you get from the medical hubs of big cities. Government is concerned about health care, most of those efforts are still to set up primary health care and not useful for significant illnesses.
A bigger problem: health care in smaller cities is performed without a safety net. You can’t count on a surgeon or cardiologist to show up when things get complicated.
Responding to this problem, Samarth now offers a care hub solution. The key concerns that the hub helps you with are
- Before your visit, helps you find the right doctor for you, including an initial assessment and feedback on diagnosis and treatment.
- During your visit, we meet you on arrival, can help you find a convenient and comfortable place to stay, fix appointments, accompany for treatment. The hub will also take care of any other logistical requirements like organizing home cooked food, diagnostic tests, medicines at a discount, medical equipment or nursing support outside the hospital. We will help you with your insurance claims as well as outings and events.
- After your visit, your doctor may want to review some test reports. Just get the test done locally and send us the report, our care counsellor will meet the doctor on your behalf and give you the feedback.
The hub not only makes the treatment process comfortable and convenient but also cost-effective. For more details, please visit our website https://samarth.community/care-hub
